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Universal Orlando Resort
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Photo courtesy of Discover Universal Blog.
Know Before You Enter Universal Orlando Resort
1. Everyone is required to wear a face covering during their visit.
2. Temperature checks will be required upon arrival, and guests with a temperature of 100.4 degrees or greater will not be admitted. Guests will have their temperatures taken in a screening area inside the parking structure, prior to the security checkpoint
3.Wash your hands with soap and water often for at least 20 seconds.
4. Practice social distancing and keep at least 6 feet (2 meters) between your travel party and others.
5. When present, please stand on the floor markings until the group in front of you moves forward.
6. Avoid contact with people who are sick.
Here are some measures Universal is putting into place for guest and team member safety.
1. Everyone is required to wear a face covering during their visit.
2. Temperature checks will be required upon arrival, and guests with a temperature of 100.4 degrees or greater will not be admitted. Guests will have their temperatures taken in a screening area inside the parking structure, prior to the security checkpoint
3.Wash your hands with soap and water often for at least 20 seconds.
4. Practice social distancing and keep at least 6 feet (2 meters) between your travel party and others.
5. When present, please stand on the floor markings until the group in front of you moves forward.
6. Avoid contact with people who are sick.
Here are some measures Universal is putting into place for guest and team member safety.
- All Team Members are undergoing temperature checks and will wear face coverings. Team Members with a temperature of 100.4 degrees or greater will not be permitted to work.
- Limiting capacity at venues to help enforce social distancing. They have also placed signage throughout CityWalk to help you follow social distancing guidelines.
- Continuously and thoroughly cleaning and disinfecting all tables, chairs and high-touch surfaces.
- Offering cashless payments at all venues(You can order your food and drinks from participating CityWalk restaurants by downloading the official Universal Orlando Resort app).
Go Contact-Free with the App
To get the latest updates for all things Universal, download the Official Universal Orlando Resort App. Plus, it’s easy to stay connected while you’re there with free WiFi throughout the parks and Universal CityWalk.
Access Contact-Free Features:
What if I have allergies but want to make a Mobile Food & Drink order?Guests should ask to speak to a chef or manager at the venue prior to placing their Mobile Food & Drink Order.
Be sure to visit UniversalOrlando.com for the most up to date information.
To get the latest updates for all things Universal, download the Official Universal Orlando Resort App. Plus, it’s easy to stay connected while you’re there with free WiFi throughout the parks and Universal CityWalk.
Access Contact-Free Features:
- Order meals on the go with Mobile Express Pick Up
- Get a Virtual Line return time
- Purchase tickets in the app and scan at the turnstile
- Set up TapTu Pay at Volcano Bay
What if I have allergies but want to make a Mobile Food & Drink order?Guests should ask to speak to a chef or manager at the venue prior to placing their Mobile Food & Drink Order.
Be sure to visit UniversalOrlando.com for the most up to date information.
General Questions
1. Where do I have to go to get my temperature taken?
Guests will have their temperatures taken in a screening area inside the parking structure, prior to the security checkpoint.
2. What will happen if a guest has a high temperature?
Any guest that has a temperature of 100.4 degrees or greater will not be able to enter CityWalk and it will be requested that the individual see a doctor, per CDC guidelines.
3. Will I be required to wear a face covering?
Yes. Universal is following CDC guidelines as well as local health protocols. If you have a disability that prevents you from wearing a face covering you will be referred to guest services to discuss ways we can accommodate you. If you do not have a face covering, we’ll have them available for purchase. Also, per CDC guidelines, children under the age of two are not required to wear facial coverings
.
4. What is considered an appropriate facial covering for my visit?
Facial coverings in line with CDC’s guidelines are considered appropriate for a visit to Universal Orlando Resort, and should cover an individual’s nose and mouth. Costume masks and veils will not be considered as facial coverings and per Universal's costume guidelines, are not permitted.
If a guest has a disability that prevents them from wearing a facial covering, they’ll be directed to Universal's Guest Services team to discuss reasonable accommodations. Also, per CDC guidelines, children under the age of two are not required to wear facial coverings.
5. Where can I purchase a face covering? Are they available in various sizes?
Face coverings will be available for purchase at a merchandise cart in the screening area, areas within CityWalk, and merchandise locations in the parks. At this time, face coverings are available in one size.
6. What about face coverings when guests are eating?
Universal has arranged tables and seating so that guests can remove their face coverings while they eat. But we ask that they wear them at all other times.
7. Who will be the “limited number of guests” during your first days of operation?
Universal is still working through those details and will share soon.
8. Are cashless payments available?
Yes, guests can use Apple Pay or Google Wallet for cashless payments at merchandise and quick service food locations.
9. Is Mobile Food Ordering available? And at which venues?
Yes, mobile food ordering is available for Voodoo Doughnut, Red Oven Pizza Bakery and Cinnabon. To use it, download the official Universal Orlando Resort App and select “Order Food and Drinks” under the drop-down menu. Then, select the food location you’re interested in to view the menu. Make your selection(s) then follow the prompts to place your order.
9.A What if I have allergies but want to make a Mobile Food & Drink order?
Guests should ask to speak to a chef or manager at the venue prior to placing their Mobile Food & Drink Order.
10. Will these new procedures be in place for Halloween Horror Nights and the 2020 Holidays celebration?
More details about these events will be shared at a later time.
13. Will you have themed face coverings for sale?
Yes, we will have themed face coverings available for purchase in the weeks ahead. Stay tuned for updates.
Guests will have their temperatures taken in a screening area inside the parking structure, prior to the security checkpoint.
2. What will happen if a guest has a high temperature?
Any guest that has a temperature of 100.4 degrees or greater will not be able to enter CityWalk and it will be requested that the individual see a doctor, per CDC guidelines.
3. Will I be required to wear a face covering?
Yes. Universal is following CDC guidelines as well as local health protocols. If you have a disability that prevents you from wearing a face covering you will be referred to guest services to discuss ways we can accommodate you. If you do not have a face covering, we’ll have them available for purchase. Also, per CDC guidelines, children under the age of two are not required to wear facial coverings
.
4. What is considered an appropriate facial covering for my visit?
Facial coverings in line with CDC’s guidelines are considered appropriate for a visit to Universal Orlando Resort, and should cover an individual’s nose and mouth. Costume masks and veils will not be considered as facial coverings and per Universal's costume guidelines, are not permitted.
If a guest has a disability that prevents them from wearing a facial covering, they’ll be directed to Universal's Guest Services team to discuss reasonable accommodations. Also, per CDC guidelines, children under the age of two are not required to wear facial coverings.
5. Where can I purchase a face covering? Are they available in various sizes?
Face coverings will be available for purchase at a merchandise cart in the screening area, areas within CityWalk, and merchandise locations in the parks. At this time, face coverings are available in one size.
6. What about face coverings when guests are eating?
Universal has arranged tables and seating so that guests can remove their face coverings while they eat. But we ask that they wear them at all other times.
7. Who will be the “limited number of guests” during your first days of operation?
Universal is still working through those details and will share soon.
8. Are cashless payments available?
Yes, guests can use Apple Pay or Google Wallet for cashless payments at merchandise and quick service food locations.
9. Is Mobile Food Ordering available? And at which venues?
Yes, mobile food ordering is available for Voodoo Doughnut, Red Oven Pizza Bakery and Cinnabon. To use it, download the official Universal Orlando Resort App and select “Order Food and Drinks” under the drop-down menu. Then, select the food location you’re interested in to view the menu. Make your selection(s) then follow the prompts to place your order.
9.A What if I have allergies but want to make a Mobile Food & Drink order?
Guests should ask to speak to a chef or manager at the venue prior to placing their Mobile Food & Drink Order.
10. Will these new procedures be in place for Halloween Horror Nights and the 2020 Holidays celebration?
More details about these events will be shared at a later time.
13. Will you have themed face coverings for sale?
Yes, we will have themed face coverings available for purchase in the weeks ahead. Stay tuned for updates.
Theme Park Questions
1. Are the parks reopening at reduced capacity during this phase?
Yes, we are limiting attendance at our theme parks during our phased reopening.
2. Is a reservation required in order to visit the theme parks beginning June 5?
No, a reservation is not needed in order to visit the theme parks. Please note that since we’re limiting attendance, there may be times when the parks reach capacity and additional guests will not be admitted.
3. Will all rides and attractions be open?
Majority of the attractions and experiences within the parks are scheduled to open. Select experiences will not be available during this phase, and some queue experiences may be slightly altered as we implement our new procedures.
4. Will I have to wear my face covering while on the attractions?
Yes, guests will be required to wear face coverings on attractions. The only exception will be for attractions that include significant amounts of water as part of the experience, as well as Volcano Bay’s slides and pools.
5. Will I have to use my own hand sanitizer in order to board a ride vehicle?
Universal Orlando team members will provide guests with the hand sanitizer that is required prior to boarding a ride vehicle.
6. What is Virtual Line?
Virtual Line allows guests to select a time to experience an attraction via the Official Universal Orlando Resort app so they’re minimizing the time they’re actually waiting in the queue line. Guests can make Virtual Line selections while they’re onsite at the parks on the day of their visit. Virtual Line will be available for select attractions.
7. How will you implement social distancing guidelines at Universal’s Volcano Bay?
Overall, Universal’s Volcano Bay will follow the same guidelines and procedures as the other theme parks. Some of the specific measures we’re taking to implement social distancing at Volcano Bay include:
Face coverings are recommended when guests cannot socially distance. They will not be permitted on slides and in pools.
9. Will all Volcano Bay team members wear face coverings?
Face coverings are required for team members in “dry” roles. Team members who have “wet” roles, such as lifeguards, will wear a balaclava when they cannot socially distance. These will not be worn on slides or in pools for safety reasons.
10. Will the TapuTapu wearables be cleaned and sanitized?
Yes, per our standard practice, all TapuTapu wearables will be cleaned and sanitized prior to guest use.
Yes, we are limiting attendance at our theme parks during our phased reopening.
2. Is a reservation required in order to visit the theme parks beginning June 5?
No, a reservation is not needed in order to visit the theme parks. Please note that since we’re limiting attendance, there may be times when the parks reach capacity and additional guests will not be admitted.
3. Will all rides and attractions be open?
Majority of the attractions and experiences within the parks are scheduled to open. Select experiences will not be available during this phase, and some queue experiences may be slightly altered as we implement our new procedures.
4. Will I have to wear my face covering while on the attractions?
Yes, guests will be required to wear face coverings on attractions. The only exception will be for attractions that include significant amounts of water as part of the experience, as well as Volcano Bay’s slides and pools.
5. Will I have to use my own hand sanitizer in order to board a ride vehicle?
Universal Orlando team members will provide guests with the hand sanitizer that is required prior to boarding a ride vehicle.
6. What is Virtual Line?
Virtual Line allows guests to select a time to experience an attraction via the Official Universal Orlando Resort app so they’re minimizing the time they’re actually waiting in the queue line. Guests can make Virtual Line selections while they’re onsite at the parks on the day of their visit. Virtual Line will be available for select attractions.
7. How will you implement social distancing guidelines at Universal’s Volcano Bay?
Overall, Universal’s Volcano Bay will follow the same guidelines and procedures as the other theme parks. Some of the specific measures we’re taking to implement social distancing at Volcano Bay include:
- Universal will limit capacity on each attraction – including rivers and pools
- For multi-person raft rides, only one travel party will be allowed to ride in a single raft. Please note that Volcano Bay’s standard height and weight requirements will be applicable.
- Lounge chairs will be placed in a fashion that allows travel parties to sit together, while also maintaining at least six feet of distance between other guests.
Face coverings are recommended when guests cannot socially distance. They will not be permitted on slides and in pools.
9. Will all Volcano Bay team members wear face coverings?
Face coverings are required for team members in “dry” roles. Team members who have “wet” roles, such as lifeguards, will wear a balaclava when they cannot socially distance. These will not be worn on slides or in pools for safety reasons.
10. Will the TapuTapu wearables be cleaned and sanitized?
Yes, per our standard practice, all TapuTapu wearables will be cleaned and sanitized prior to guest use.
Parking, CityWalk, & Passholders Questions
1. How are you implementing social distancing at Universal CityWalk?
Some of the measures we are taking include:
2. Will I have to pay for parking?
Yes, here's a list of the current parking fees.
Prime Parking: $36
Prime Upgrade: $9
RV/Bus Parking: $32
Regular Parking: $26
Receive a complimentary upgrade to Prime Parking with Avis and Budget car rentals from the Orlando International Airport. (Voucher required. Payment for regular parking is required.)
• Free Regular Parking* for matinee movie showings from 11am – 6pm with purchase of two or more Universal Cinemark matinee tickets. (Regular Parking fee must be paidin full and then will be reimbursed upon presentation of parking receipt. Restrictions apply.)
• Free self-parking after 6pm for all guests. (Not valid during Halloween Horror Nights. Additional restrictions may apply and aresubject to change without notice.)
3. What are the hours of operation for CityWalk and which venues are open?
Select venues at Universal CityWalk will be open from 8 a.m. to 10 p.m. and are as follows: Red Oven Pizza Bakery, Bubba Gump Shrimp Co. Restaurant & Market, Jimmy Buffett’s Margaritaville, Voodoo Doughnut, Auntie Anne’s, Cinnabon, Cold Stone Creamery, Toothsome Chocolate Emporium & Savory Feast Kitchen, Hot Dog Hall of Fame, Starbucks Coffee, Universal Studios Store, Hart & Huntington Tattoo Company’s retail shop and select merchandise carts as well as Hollywood Drive-In Golf.
Please note that select restaurants will have a limited menu and all restaurants will have limited seating available.
4. Can I make a dining reservation?
Restaurants are accepting walk-ups only and reservations are not available at this time. Please note that wait times may be longer as we are limiting capacity at all open venues.
5. When will clubs and Universal Cinemark reopen?
What about Blue Man Group?During this phase of reopening, Universal Cinemark, all nightclubs and Blue Man Group will remain closed. Opening dates for these venues will be shared when available.
6. Will you have hand sanitizer available for me to use?
Yes, we’ll have hand sanitizer stations at various locations throughout Universal CityWalk for you to use during your visit. You can also purchase hand sanitizer at the merchandise cart in the screening area.
7. Will wheelchairs, strollers and ECVs be available for rent? And how are you sanitizing them?
Yes, guests will be able to rent wheelchairs, strollers and ECVs for their visit. Per our usual cleaning protocol, each wheelchair, stroller and ECV will cleaned and disinfected between each guest use.
8. Why is the kennel closed?
We are limiting some of our offerings during this initial phase of our reopening. At this time, our kennels are closed.
Some of the measures we are taking include:
- Cars will be staggered throughout our parking structures
- There will be signage and floor decals around CityWalk and within venues and queue lines to help guests maintain social distancing
- We are limiting capacity at all open venues
- Tables at restaurants will be placed six feet apart
- Limiting capacity and following social distancing guidelines throughout all attractions, restaurants and shops throughout the destination
- Increasing our already-aggressive cleaning and disinfection procedures, and frequently cleaning all high touch surfaces
- All team members will undergo temperature checks and wear face coverings
- All team members will participate in extensive training on our new procedures
2. Will I have to pay for parking?
Yes, here's a list of the current parking fees.
Prime Parking: $36
Prime Upgrade: $9
RV/Bus Parking: $32
Regular Parking: $26
Receive a complimentary upgrade to Prime Parking with Avis and Budget car rentals from the Orlando International Airport. (Voucher required. Payment for regular parking is required.)
• Free Regular Parking* for matinee movie showings from 11am – 6pm with purchase of two or more Universal Cinemark matinee tickets. (Regular Parking fee must be paidin full and then will be reimbursed upon presentation of parking receipt. Restrictions apply.)
• Free self-parking after 6pm for all guests. (Not valid during Halloween Horror Nights. Additional restrictions may apply and aresubject to change without notice.)
3. What are the hours of operation for CityWalk and which venues are open?
Select venues at Universal CityWalk will be open from 8 a.m. to 10 p.m. and are as follows: Red Oven Pizza Bakery, Bubba Gump Shrimp Co. Restaurant & Market, Jimmy Buffett’s Margaritaville, Voodoo Doughnut, Auntie Anne’s, Cinnabon, Cold Stone Creamery, Toothsome Chocolate Emporium & Savory Feast Kitchen, Hot Dog Hall of Fame, Starbucks Coffee, Universal Studios Store, Hart & Huntington Tattoo Company’s retail shop and select merchandise carts as well as Hollywood Drive-In Golf.
Please note that select restaurants will have a limited menu and all restaurants will have limited seating available.
4. Can I make a dining reservation?
Restaurants are accepting walk-ups only and reservations are not available at this time. Please note that wait times may be longer as we are limiting capacity at all open venues.
5. When will clubs and Universal Cinemark reopen?
What about Blue Man Group?During this phase of reopening, Universal Cinemark, all nightclubs and Blue Man Group will remain closed. Opening dates for these venues will be shared when available.
6. Will you have hand sanitizer available for me to use?
Yes, we’ll have hand sanitizer stations at various locations throughout Universal CityWalk for you to use during your visit. You can also purchase hand sanitizer at the merchandise cart in the screening area.
7. Will wheelchairs, strollers and ECVs be available for rent? And how are you sanitizing them?
Yes, guests will be able to rent wheelchairs, strollers and ECVs for their visit. Per our usual cleaning protocol, each wheelchair, stroller and ECV will cleaned and disinfected between each guest use.
8. Why is the kennel closed?
We are limiting some of our offerings during this initial phase of our reopening. At this time, our kennels are closed.