Universal CityWalk Limited Opening

Updated: 06/01/20

Universal announced they will begin a phased opening  starting on May 14th from 4pm-10pm. Just moments after Disney Springs announced they would be opening on May 20th. Learn more about Disney Springs opening by clicking here. 

Full-service restaurants and quick-service food locations:

• Antojitos Authentic Mexican Food™
  
• Auntie Anne’s Pretzels
• Bubba Gump Shrimp Co.™ Restaurant and Market
• Cinnabon®  mobile ordering available
• Cold Stone Creamery®
• Hot Dog Hall of Fame®  mobile ordering available
• Jimmy Buffett’s® Margaritaville® (outside & Lone Palm)
• NBC Sports Grill & Brew™ ​
• Red Oven Pizza Bakery™ mobile ordering available
• Starbucks® 
• VIVO Italian Kitchen™ 
• Toothsome Chocolate Emporium & Savory Feast Kitchen™  (Dessert Foundry & Candy Smith areas)
• Voodoo Doughnut mobile ordering available

Shopping venues:

• Airbrush
• Hart & Huntington Tattoo Company® (retail only)
• Universal Studios Store™ and select merchandise carts

Entertainment venue:

• Hollywood Drive-In Golf™​

Know Before You Enter Universal Orlando Resort

1. Everyone is required to wear a face covering during their visit.​
2. Temperature checks will be required upon arrival, and guests with a temperature of 100.4 degrees or greater will not be admitted.
3.Wash your hands with soap and water often for at least 20 seconds.
4. Practice social distancing and keep at least 6 feet (2 meters) between your travel party and others.
5. When present, please stand on the floor markings until the group in front of you moves forward.
6. Avoid contact with people who are sick.

​Each restaurant will have a limited menu and limited seating available. Blue Man Group, all nightclubs and Universal Cinemark will remain temporarily closed at this time.
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Self-parking is complimentary. Valet parking is not available 

Here are some measures Universal is putting into place for guest and team member safety.

• All Team Members are undergoing temperature checks and will wear face coverings. Team Members with a temperature of 100.4 degrees or greater will not be permitted to work.
• Limiting capacity at venues to help enforce social distancing. They have also placed signage throughout CityWalk to help you follow social distancing guidelines.
• Continuously and thoroughly cleaning and disinfecting all tables, chairs and high-touch surfaces.
• Offering cashless payments at all venues(You can order your food and drinks from participating CityWalk restaurants by downloading the official Universal Orlando Resort app).

​So what about the parks and hotels ?
Universal Parks will be opening on June 5th, however select hotels are opening a day prior to Universal Orlando’s parks to give guests the opportunity to check-in and get settled before visiting the theme parks and taking advantage of Early Park Admission. Guests arriving on June 2 will not be able to enter the parks until June 3.


Learn more about Universal's limited opening here.

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Frequently Asked Questions

What new operational procedures are in place for Universal CityWalk?
As Universal begins limited operation of select venues at Universal Orlando’s CityWalk, they are implementing specific procedures and practices for the safety and health of our Team Members and guests:

• Universal is requiring temperature checks for all guests upon their arrival. Anyone with a temperature of 100.4 degrees or greater will not be able to enter CityWalk. As part of our standard procedures, Team Members will undergo temperature checks as well.
• Everyone – including all Team Members and guests – is required to wear face coverings while at Universal CityWalk.
• Each venue will limit capacity to help enforce social distancing
• All chairs, tables and high-touch surfaces will be thoroughly and frequently cleaned and disinfected

Please note the CDC advises that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. Guests should evaluate their risk in determining whether to visit. People who show no symptoms can spread COVID-19 if they are infected, any interaction with the general public poses an elevated risk of being exposed to COVID-19, and we cannot guarantee that you will not be exposed during your visit.

What are the hours of operation for CityWalk and which venues are open?
Select venues at Universal CityWalk will be open from 4–10 pm and are as follows: Auntie Anne’s Pretzels, Bubba Gump Shrimp Co.™ Restaurant & Market, Jimmy Buffett’s® Margaritaville® (outside seating and Lone Palm area only), Red Oven Pizza Bakery, Voodoo Doughnut, Hart & Huntington Tattoo Company™ (retail only), Universal Studios Store and select merchandise carts as well as Hollywood Drive-In Golf.

Please note that each restaurant will have a limited menu and limited seating available. Also, Blue Man Group, all nightclubs and Universal Cinemark will remain temporarily closed at this time.

Will I have to wear a face covering? What if I don’t have one?
Yes – all guests will be required to wear a face covering during their visit. If a guest does not have a face covering, we will provide a complimentary disposable one for use during their visit. Universal will also have face coverings available for purchase. ​Costume masks and veils will not be considered as facial coverings and per Universal's costume guidelines, are not permitted. If a guest has a disability that prevents them from wearing a facial covering, they’ll be directed to Universal's Guest Services team to discuss reasonable accommodations. Also, per CDC guidelines, children under the age of two are not required to wear facial coverings.

What about face coverings when guests are eating?
We have arranged tables and seating so that guests can remove their face coverings while they eat. But we ask that they wear them at all other times.

What will happen if a guest has a high temperature?
Any guest that has a temperature of 100.4 degrees or greater will not be able to enter CityWalk and it will be requested that the individual see a doctor, per CDC guidelines.
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Will I have to pay for parking?
Self-parking is complimentary during our limited reopening and is subject to change. Valet parking is not available at this time.

Xavier.H.

​​​I'm Xavier - a food enthusiast and full-time blogger, theme park lover(especially Universal), and Halloween Horror Nights fan. I so happen to also lead the Universal Food Blog team on our trek to find the best dishes around Universal Orlando Resort to report to you!